The Concept Shop Policy

Can I get a refund on Concept Shop items? 

Unfortunately, the Concept Shop only allows our customers to return the non-custom merchandise they purchased for STORE CREDIT ONLY (prior to production). No refunds will be issued under any circumstance. We will cover the return shipping cost and provide you with a shipping label for your initial return.

Once you have signed The Concept Shop ‘agreement’, the item is no longer eligible for return or refund. ALL SALES ARE FINAL on all custom products from The Concept Shop. 

Please see the return policy for non-custom merchandise here. 

How long after purchase do I have to customize an item? 

You will have up to 24 hours after purchase of the non-customized item to submit a concept jacket order form. If you do not submit a form in the aforementioned time frame, your non-custom jacket will be shipped within two business days of purchase. 

How long will it take for me to receive my Concept Shop item? 

Please allow 10-14 business days after the signed ‘agreement’ for your order to ship as they are made to order. Please allow an additional 2-3 business days during the holiday season and heavy shop periods (ex. Black Friday, Cyber Monday), for processing AND shipment, unless stated otherwise.  Any additional production time needed will be communicated to the customer via email. Your item will not begin production until the deposit is received. 

Am I able to cancel my Customized order? 

Once your order form has been submitted we will immediately begin the process of production of your personalized item. Cancellations will be on a case by case basis. If approved for cancellation, there will be a 30% restocking fee of the total amount of the item.If you have any inquiries regarding cancellations or any of our other policies  please contact both and and someone will be in touch with you regarding your cancelation. Cancellations will be processed on the day we receive your cancellation request.

ATCT x SBKJ reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page.